Welcome to Munchery’s Support Form!1. Select a topic from the drop down menu. For instance, if you want to know the status of your delivery, select Delivery.2. Select a question from the drop down menu. For a question about your delivery status, select How do I track my delivery?You’ll see your question answered just below, if you can’t find the information you’re looking for, click “Email Us” and this will send a direct email to our Customer Care team.
If you’d like to cancel your Membership please go to your management page here.
Do I have to pay a Membership fee?
If you’re new to Munchery, yes! We’re becoming a Membership-only
service, which will allow us to offer even better prices to our customers
while still providing the great food and service we’re known for.
If you’ve ordered from us before, you can keep your original Munchery
prices (and even go back to them after you try a free month of Membership),
or join Membership and save $2-4 per main dish and $1-$2 per kids’ meal.
Membership costs $8.95/month or $83.4/year. You’re welcome to choose the
monthly or yearly plan, whichever works best for you.
When will I be billed for Membership?
You may view your billing information and schedule by clicking on
Manage Membership from
your account settings page. You will be able to access past Membership billing invoices from that page too.
How do I redeem my promo code?
Promo codes can be applied on the checkout page of our website or mobile
app. Click “Add a gift or promo code” to apply a promotional code to your
You can also redeem your code by logging in to your account and going to the
redemption page. This discount will be reflected
automatically on your next order.
For further assistance please reach out to our Customer Care Team.
Can I combine several promo codes or a promo code and a gift card?
Our system will only accept one promotional code per order. Promotions can
not be combined and restrictions may apply.
You can apply both a promo code and a gift card to an order.
How do I redeem a gift card?
You can redeem your gift card by logging in to your account and entering the gift card code on the redemption page.
Why didn’t my promo code or gift card apply to my order?
We’re sorry about that! Please make sure you’re logged in to
your account, then go to the redemption page and try entering the code again.
If you already placed your order and would like to retroactively apply your
promotional code please reach out to our Customer Care Team below.
How do I refer my friends, family, and co-workers?
You’re welcome to refer 5 of your friends, family or co-workers by sharing
your referral link with them. When they sign up and place their first order
with your referral code you will each receive $20 in credit.
You can order using the website or mobile app.
Once you’ve selected the items you’d like from our menu, click or tap to check out.
On the checkout page, you’ll be be able to select a delivery time.
You may add or select a delivery address and payment method. Click
“Place Order” to complete your order. You’ll be taken
to an order confirmation page and will receive a confirmation email with your
Is there a delivery fee?
Delivery charges range between $2.95 and $4.50 for same-day deliveries.
Delivery is free for our weekly subscription (Munchery Weekly).
Find out how much delivery costs for
How do I change my delivery time?
For most same-day deliveries you can change your delivery window. Go to your orders page
and click on the order you’d like to change, click the “change”
link next to the delivery window and select your desired delivery window.
If you’re unable to change your delivery time, please contact our
Customer Care Team below and we’ll help you out.
How do I add or remove items from my order?
To add items to your existing order go to the menu, select the day and date of your existing delivery and choose the item(s) you’d like to
add. Go to the checkout page and choose the same delivery address and delivery window as your existing order. When you place your order the additional items will be bundled automatically
with your existing order. There will be no additional delivery charge.
You can remove items from an existing order before the order cutoff time. Visit your
Account page. Scroll to “Today’s Delivery” or your
“Upcoming Deliveries” and click the gray “Change this order”
button. Scroll down and update the item quantities per your preferences.
Note: you can remove items only through the website. You cannot remove
items through our mobile apps at this time.
If you need additional assistance please contact our Customer Care Team below.
Has my order been submitted successfully?
When you place your order on our website or mobile app you’ll see a
screen confirming your order has been placed.
You will also always receive an email confirmation with a receipt of your
order so you know the order has been submitted successfully. If you don’t
receive an email confirmation please place your order again to ensure it was
How do I change the delivery address for my order?
We can help you with that! Please reach out to our Customer Care Team below.
How do I track my delivery?
You’ll receive a text message about 10 minutes before your order is dropped off
You can also view your driver’s location by going to your account page and scrolling down “Today’s Deliveries.” Click on the
“Track Your Delivery” button and you’ll see a map of your
delivery with your delivery driver’s location noted with a car icon.
You can track your order during your selected delivery window.
If you’re using the iOS or Android app, log in to your
account and you’ll see an orange bar at the top of the menu. Tap this
bar to see the status of your upcoming delivery.
Where and when do you deliver?
We deliver to many cities in the United States! Enter your ZIP code on the
service areas page to see if we’re available in your area.
My order was delivered late
We’re so sorry about that! This is well below our service
standards and we know how important it is for you to get dinner on
time. If there is any delay to your order, our team will notify you by
text message to ensure we provide you with advance notice. Our team
takes late deliveries very seriously and we will strive to make sure
this issue doesn’t happen again.
Please contact our Customer Care Team below for further assistance.
My order had a missing or wrong item
We’re so sorry about that! We understand the importance of filling your
order correctly, and we want to make this right. Please reach out to our Customer
Care Team below so we can help!
I won’t be home during delivery. What do I do?
That’s okay! Our delivery team is happy to drop off your order—we just need your OK to do so. At checkout, please make sure to check the “Drop Off” box at checkout and add specific delivery instructions to your order to ensure our team drops off per
How do I talk to you about an issue I had with my meal?
It’s crucial that your meal be served to you in its freshest condition and as our
chef team intends! If anything falls below your expectations please let our
Customer Care Team know, below. We’re happy to pass this along to our Culinary Director
so we can work to make this right for you next time!
How do I view nutrition or ingredient information for a meal?
You can view nutrition, ingredient, or allergen information about the meal you’re interested in by tapping or clicking the image or name of the item you’re interested in.
What is the food like?
Our menus feature everything from homey classics and global favorites to kids’ meals and our exclusive cooking kits. We even have sides, salads, desserts, and beverages so you can create the perfect dinner every night.
Food arrives chilled, for maximum freshness and flexibility, ready to heat for a few minutes in the microwave or oven on your schedule.
Order as much or as little as you want, as often as you want. Some areas offer on-demand delivery, and you can always choose same-day delivery or schedule dinner delivery up to a week in advance. You’ll never wait for restaurants to open to take care of dinner again.
All you need is a kitchen (basic equipment like pots and pans, plus pantry staples such as salt and pepper) and about 15 minutes to cook an amazing dinner for two from each kit.
By cooking up sauces and dressings for you, our chefs have created incredible meals
that are ready in your kitchen in about 15 minutes. A bit of chopping, boiling water, tossing things in a pan—this is all you’re going to need to do. All the satisfaction of cooking a homemade dinner with none of the hassle.
Our chefs create meals for all kinds of tastes. From meaty to vegetarian,
hearty pastas and stews to fresh dinner salads and flatbreads. Ahi tuna burgers,
slurpy udon noodles, and spicy pork tacos find their way onto our menu, too.
Why are the meals delivered chilled?
Meals are prepared and kept chilled until they’re delivered to you. Chilling our meals allows us to offer
a wide variety of dishes, keeps them fresh, and allows you to enjoy the meals
at your convenience.
Munchery Weekly is an insulated, chilled box of prepared meals or cooking kits shipped directly to your door step.
Are the meals organic, free-range, etc?
We care deeply about both the quality of our ingredients and keeping our meals
affordable. When we have something special to call out about an ingredient,
we always try to let our customers know.
If you have questions about a specific menu item, please contact us below.
Can I make special requests for my meal?
Our culinary team is always working to diversify our menu and bring our
customers meals that they want to order. Unfortunately due to the large
number of meals our team prepares each day we are not able to accommodate
What is Munchery Weekly?
We’ve expanded our service so that even if your don’t live within the range of our Munchery drivers, we can now ship both our fully prepared, chilled entrees and our cooking kits directly to your door! Food comes in epxertly packed refridgereated containers to ensure freshness and quality. You can either order a weekly box with 4 or 6 prepared meals, or a weekly box with 2 to 3 cooking kits containing 2 dinner servings each. Munchery Weekly is a subscription service, but you’ll only pay for the weeks that you choose to receive deliveries. You’ll have the opportunity to customize each order in advance, so you can choose exactly what food you want! To learn more, visit Munchery Weekly.
How do I cancel my subscription?
We’ll be sad to see you go, but you can cancel your subscription at any time as long as it is at least 4 to 6 days prior to your scheduled delivery. To cancel your subscription, click on Settings, scroll to the bottom and choose
How do I skip a week?
Skipping a delivery is easy. Simply go to your Upcoming Deliveries page and click on “Skip This Order” for the delivery you’d like to skip. You can skip a week any time up to 4 to 6 days prior to your scheduled delivery.
Can I choose my own meals?
Yes! Each week we offer 6 prepared entrees or 6 cooking kits to choose from, including meat, seafood, and vegetarian options. We offer seasonal, all-natural, organic produce as well as antibiotic-free meats, whenever possible. Prepared meals are single servings and cooking kits serve two.
You can choose and even change your dishes for an upcoming delivery up to 4 to 6 days prior to your scheduled delivery, depending on where you are receiving your box, and which type of meals you’ve ordered. For our weekly box of prepared meals, you can make changes 4 days before your scheduled delivery. For our weekly box of cooking kits, you can make changes 5 or 6 days before your scheduled delivery.
We typically publish our menu choices at least two weeks in advance for our weekly prepared meals. To choose or change your dishes, simply log on to your account page and click “Upcoming Orders”. There you can select and change your dishes for the upcoming 2 to 3 weeks. You can even skip weeks or upgrade your number of meals, as long as you make your changes within the timeframe mentioned above.
How long will the food stay fresh?
For the best experience, we recommend that our prepared meals are consumed within 2 days of delivery. We recommend that our cooking kits are cooking within 3 to 4 days of delivery. We suggest consuming or cooking fish and seafood meals first.
How do I add or remove a payment method from my account?
To add a payment method go to the Payment Methods Page and click or tap to add a new payment method.
You can remove a payment method by going to your Payment Methods Page and clicking or tapping the trash can icon (remove) next to the payment method you’d like to remove. You won’t be able to remove payment methods that are the default billing method for your Membership, Recurring Orders, or Munchery Weekly deliveries.
How do I add or remove my delivery address from receiving paper mail?
Your privacy is taken very seriously and we do not sell or share any personal
information with other organizations in any way. Please contact our Customer Care Team below to let us know the address you’d like removed.
How much Munchery credit do I have?
Credit balance is displayed at the top of your Account page.
I thought I had more credit in my account, where did it go?
If you’re enrolled in Membership, credit in your account will be automatically applied towards the monthly or annual Membership charge.
How do I unsubscribe my email address?
We take customer privacy very seriously and certainly do not intend to send
unsolicited emails. You can unsubscribe two ways:
1. Click “Unsubscribe” at the bottom of the email you received.
2. From your Account Page, select “Communication Preferences”
under “Account Settings”, and click “Unsubscribe from All Communications.”
Unsubscribing may take 1 - 2 business days.
Is this site secure for my credit card?
We take security seriously. Munchery is a Level I PCI Service Provider, backed
by a top-tier credit card vendor, Braintree (used by leading companies such
as Airbnb and Uber). Your credit card number is never stored on any of our
Munchery is entirely a SSL-protected site. All transactions are processed
using secure encryption (the same level of encryption used by leading banks).
Our site security is also audited by SecurityMetrics, a third-party
global auditor of PCI-DSS compliance.
Also, delivery address and payment information will be securely saved to your
account and you won’t need to re-enter that information to place
orders going forward.
Our Customer Care Team has received your message and will get back to you as soon as possible.